To be eligible for a return, your item must be (unworn/unwashed) and in the same condition that you received it. It must also be in the original packaging.
If there was a mistake with your order or the item arrived defective, please contact us at: firstname.lastname@example.org and we’ll make things right.
- RETURN INSTRUCTIONS:
If you wish to return or exchange an item, please contact our customer care email within 7 days of receiving your item: email@example.com
Or call: 760-468-5096
Please provide the following information with your email so we can assist you as quickly as possible:
- Your name
- Date your order was placed
- Your receipt or proof of purchase
- Brief description of the problem you are experiencing
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.